1. Return Eligibility:
1.1 Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a full refund or replacement.
1.2 Incorrect Items:
If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund.
2. Initiate a Return:
To initiate a return, please contact our customer support at [[email protected]]. Provide your order number, a description of the issue, and, if possible, include photographs of the product.
3. Return Process:
3.1 Authorization:
Wait for our customer support team to authorize the return. Do not send the product back without authorization.
3.2 Packaging:
Pack the item securely in its original packaging, including any accessories or documentation.
3.3 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping methods
4. Refunds:
4.1 Timeframe:
Refunds will be processed within 5 business days of receiving the returned item.
4.2 Method:
Refunds will be issued to the original payment method used for the purchase.
5. Non-Returnable Items:
Certain items are non-returnable for hygiene reasons or if opened. This includes perishable goods.
6. Contact Information:
For any inquiries or assistance regarding refunds and returns, please contact us at:
- Email: [[email protected]]
- Address: Green Hill Road, Cheatham Hill, Manchester
7. Fairness and Transparency:
Our goal is to provide a fair and transparent returns process. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any concerns, please contact us, and we’ll be happy to assist you.
Thank you for choosing Golden Layers Baklava!